18 Tough Acts of Management: How to Deliver Bad News Course
Last Updated 04/2021
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
5 mins! Run Time
5 mins! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Practice skills to deliver bad news effectively
Learn what not to do when delivering bad news
Discover easy steps to yield the most effective outcome
Description
Delivering bad news is part of every manager's job, whether it's news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient - but these approaches can backfire. It's better to practice the skills needed to deliver bad news effectively while remaining empathetic. In this course, you will learn what to do - and what not to do - when it's time to deliver bad news to someone. After completing the course, you'll be better able to adopt an effective mindset about giving bad news and follow steps that will yield the most effective outcome.
Objectives:
- Practice skills to deliver bad news effectively
- Learn what not to do when delivering bad news
- Discover easy steps to yield the most effective outcome
Course Features: Audio Narration, Video, Job Aids and Reference Materials
System Requirements
Supported Browsers: Chrome; Microsoft Edge; Firefox; Internet Explorer 9; Internet Explorer 10; Internet Explorer 11; Safari
Mobile Ready: Yes
18 Tough Acts of Management: How to Deliver Bad News Course
18 Tough Acts of Management: How to Deliver Bad News
Delivering bad news is part of every manager's job, whether it's news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient - but these approaches can backfire. It's better to practice the skills needed to deliver bad news effectively while remaining empathetic. In this course, you will learn what to do - and what not to do - when it's time to deliver bad news to someone. After completing the course, you'll be better able to adopt an effective mindset about giving bad news, and follow steps that will yield the most effective outcome.
Objectives:
- Practice skills to deliver bad news effectively
- Learn what not to do when delivering bad news
- Discover easy steps to yield the most effective outcome
Course Features: Audio Narration, Video, Job Aids and Reference Materials
Frequently Asked Questions
This course is designed for employees who need to complete 18 Tough Acts of Management: How to Deliver Bad News Course training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 5 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
