Workplace Civility: Dealing with Tears and Emotions
Last Updated 04/2021
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
5 min! Run Time
5 min! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Provide a safe environment for communicating
Be a source of steadiness and do not invest in their drama
Offer some resolution or next step
Key Words
Description
Surveys show most people have cried at work even though many consider it unacceptable. When emotions surface, a civil leader knows how to respond with care.
What this course covers:
- Providing a safe environment for communicating
- Being a source of steadiness without getting drawn into drama
- Offering a resolution or clear next step
- Responding to difficult emotional moments with confidence
Ideal for leaders and managers who want to handle tears and emotions at work with skill. Includes audio narration, video, and job aids.
System Requirements
See System Requirements in the Coggno Knowledge Base
Workplace Civility: Dealing with Tears and Emotions
Workplace Civility: Dealing with Tears and Emotions
A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There's a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be more confident and better skilled in dealing with difficult emotional moments at work.
Objectives:
- Provide a safe environment for communicating
- Be a source of steadiness and do not invest in their drama
- Offer some resolution or next step
Course Features: Audio Narration, Video, Job Aids and Reference Materials
Frequently Asked Questions
This course is designed for employees who need to complete Workplace Civility: Dealing with Tears and Emotions training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 5 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
